Eurotech Motorsports

Post by **celticus** » Thu Apr 12, 2007 4:58 pm

Eurotech Motorsports will never again be my first choice for aftermarket parts for my bike. I ordered a female BMW power socket and a bracket to mount it on. This was the first week of March and I have still not recieved the power outlet. I did get the bracket after 2 weeks. I e-mailed them 2 weeks ago and asked if they had forgotten me. They wrote back and said they had just that day gotten the sockets back in stock
(What a coincedence!) and that they would be shipping them the next day. I still have not recieved the socket. This is an item I could have ordered many other places. I wish I had.

Mark

munchmeister · Post by **munchmeister** » Thu Apr 12, 2007 5:56 pm

I, on the contrary, have had very quick shipments from them, good service. Sometimes the retailer can't control when he gets stuff in stock. Touratech is a good example. But those things should be easy to get. Just my $.02

fly · Post by **fly** » Thu Apr 12, 2007 6:35 pm

I would have at least expected some communication up front - Dear Mr. Customer, we are currently out of stock of _____ but expect them to be received by ______ (sometime this century). Do you still wish to keep your order in place and we will ship when available, or__________.

And then some communication to keep the customer up to date.

Most customers understand that stuff happens, and as long as you are open and honest about what is happening the customer will work with you. But I hate buying something and then being left in the dark.

Post by **celticus** » Fri Apr 13, 2007 4:33 pm

The socket arrived today via UPS ( after an e-mail from Eurotech told me it would be coming US postal). $10.61 COD!!! I'll have to check and see if they credited my charge card. This gets weirder all the time.
What I said before but more.

Mark